FAQ

Are you still shipping during the Coronavirus outbreak?

Most of our USA facilities have been forced shut but we’re still operating our EU based location. We are still open for business but some orders will be shipped from Europe. This will delay shipping times.

How long will it take to receive my order?

Please visit periodically for updates related to changes in production due to the Covid-19 pandemic.

During Covid-19 business operations: We are currently asking our customers to be patient with us as most, if not all our partners are currently backlogged while taking safety precautions. We are trying our best to get your items to your doorstep in record time, but most of these operations are out of our control. Some items ship within 7-10 days, others can expect 2-3 weeks. 

During regular business operations: Each item is made to order and takes about 2-7 business days to create. Then you should add shipping times on top of that. Speed and price depends on product type and destination.  95% of our orders are shipped within 5-8 business days. More than a half of our orders are shipped within 3 business days or less.

Do you ship internationally?

Yes! We ship Worldwide. 

Not sure which size to choose?

To maintain our environment, eliminate waste or unnecessary storage, all your items are made to order. Please help us reduce waste by referencing the sizes and product descriptions before making your purchase. Contact Us or send us an email for questions or concerns. support@subiepups.com 

Each product in our list has a size chart that goes with the product based on inches.

Please check this: 

Inches to CM converter
Inches to MM converter

Will my international order incur a customs fee?

Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. Customers will be responsible for any customs fee.

I need to change something on my order. How can I do that?

If you need to change, cancel or add something to your order, please contact us immediately. We process most orders within 2-5 hours, and once it has been processed, we will be unable to make any changes.

How do I pay for my order? Is it secure?

We accept secure credit card payments via stripe or PayPal payments. We do not store your credit card information on this site.

How do I care for my shirt?

All of SubiePups t-shirts, tank tops, crewnecks and hoodies should be washed inside out, in cold water and tumbled dry on low heat. For more specific instructions, please refer to the washing instructions printed on each shirt’s label. If the garment requires special cleaning (Like dry cleaning), this info will be listed in the item’s description in our online shop.

How is your apparel made?

All of our designs are printed with latest t-shirt printing technology (DTG). We use eco-friendly, water based Inks to print our apparel. This gives the apparel a softer, more comfortable feel compared to traditional screen print but it is just as durable.

If you notice any off-white residue on your t-shirt when you receive it, don’t worry! This is special solution we use for printing and will come off after the first wash cycle.